Shipping & Return Policy
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Shipping Policy
We deliver across India using trusted courier partners. Below are our standard shipping timelines and charges:
- Standard Delivery: 5–7 business days from dispatch.
- Express Delivery: 2–3 business days from dispatch (available at select pincodes).
- Free Shipping: On all orders above ₹999.
- Shipping Charges: ₹99 flat fee for orders below ₹999.
Order Processing
All orders are processed promptly once payment is confirmed.
- Orders are typically processed within 24 hours of placement.
- Orders placed on Sundays and public holidays will be processed the next working day.
- You will receive a dispatch confirmation email with tracking details once your order is shipped.
Return Policy
We want you to love everything you buy. If something is not right, we make returns easy.
- Returns are accepted within 15 days from the date of delivery.
- The product must be unused, unwashed, and in its original packaging with all tags intact.
- Items showing signs of use, damage, or missing tags will not be accepted for return.
Non-Returnable Items
The following items are not eligible for return due to hygiene and safety reasons: innerwear, socks, accessories (earrings, hair accessories), and items purchased during a sale or at a discounted price.
Refund Process
- Refunds for online payments (Credit/Debit Card, UPI, Net Banking) will be credited to the original payment method within 7–10 business days after we receive and inspect the returned item.
- Refunds for Cash on Delivery (COD) orders will be processed via bank transfer within 5–7 business days. Please ensure your bank details are shared at the time of return request.
- Original shipping charges (if any) are non-refundable unless the return is due to a defect or an error on our part.
How to Initiate a Return
Contact Support
Email or call us within 15 days of delivery to initiate your return.
Get Return Label
We'll email you a prepaid return shipping label within 24 hours.
Pack & Ship
Pack the item securely in its original packaging and drop it off at the nearest courier point.
Receive Refund
Once we receive and verify the item, your refund will be processed promptly.
Exchange Policy
We understand that sizing can be tricky when shopping online.
- Size exchanges are allowed once per order, within 15 days of delivery.
- The replacement item must be of the same product in a different size. Exchanges for different products are not permitted under this policy.
- Subject to stock availability. If the required size is unavailable, a full refund will be issued.